Frequently asked questions
Customer care
What's your return policy?
Where are you based?
We are based in Brisbane, Australia
What other products do you sell?
We currently are only selling the Sea Salt Spray, however we are working on many new products and there will be much more to come. If you want to recommend a product please contact us here
What's the 30-day guarantee?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What's your shipping policy?
We ship worldwide via Australia Post and partner carriers. Standard delivery typically takes 3-5 business days in Australia.
Orders are processed within 1–2 business days before dispatch. We pack all items with care to ensure they arrive in perfect condition.
Shipping costs are a flat $9.99 for standard and $14.99 for express. Free shipping thresholds may apply — check your cart for details.
For tracking information, you'll receive a tracking number via email once your order ships.
If your item arrives damaged or lost, contact us within 14 days with photos and your order number. We'll arrange a replacement or refund.
How can i apply to become an ambassador?
Interested in joining the STATIC™ team?
We're always looking for passionate individuals who embody our brand values.
Products
Does it dry your hair out?
Sea salt spray adds texture and hold without stripping moisture. Our formula includes castor oil and conditioning agents that work with your hair's natural oils. Apply to damp hair in generous amounts for maximum texture and definition.
What do i do if i get a skin reaction?
If you experience a reaction to any of our products, we recommend discontinuing use immediately and please contact our customer service team and we'll be happy to assist. We stand behind the quality of our formulations and want to ensure your health comes first.
Are products made in Australia?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Should i style on wet or dry hair?
Styling works best on damp hair. Apply product to towel-dried hair for better distribution and hold. Damp hair absorbs product more effectively than completely wet or fully dry hair, giving you control and definition without the weight of excess water. For maximum texture and separation, let your hair air-dry slightly after applying the spray, then style as desired.
Is it fine to leave in or should i wash it out each day?
Sea salt spray works best when left in your hair between washes. Build-up over a few days creates texture and hold, so you don't need to wash it out daily. When you do wash, a standard shampoo removes it completely. For best results, reapply as needed to refresh texture and grip throughout the week.
What result's does it give?
What results does STATIC™ sea salt spray deliver? Texture, hold, and a matte finish that works with your natural hair. Built for movement and definition without the weight or crunch. Works best on damp or dry hair- apply, work through, and style as needed.
Does it work on curly hair?
Yes, sea salt spray works beautifully on curly hair. It enhances natural texture and definition by adding grip and separation to curls. Apply to damp hair and scrunch upward for best results. The salt creates a matte finish that works with your curl pattern rather than against it.